FAQ
Frequently Asked Questions
Bumbox’s mobile application requires phones running iOS 7.1.1 and above or
Android 4.4.1 and above.
Wed, 5 Aug, 2015 at 3:04 AM
You can still use Bumbox if you have a mobile phone that runs an unsupported
OS through the following steps:
Sign up for Bumbox using a de...
Wed, 5 Aug, 2015 at 3:08 AM
We have no control over where your parcel is or when it will be delivered to our HQ office. You will need to contact your delivery company for that informat...
Wed, 5 Aug, 2015 at 3:10 AM
Once your parcel is delivered into the Bumbox HQ, you’ll be notified through your hand phone. Access the Bumbox mobile app to get your collection details on...
Wed, 5 Aug, 2015 at 3:10 AM
The parcel will appear on the mobile app when the parcel has been delivered to Bumbox HQ.
You will also be notified via SMS and email once the parcel ...
Wed, 5 Aug, 2015 at 3:13 AM
If using the Bumbox mobile app, pull to refresh your screen. Payment confirmation is not immediate
The app might also not reflect the confirmation of ...
Wed, 5 Aug, 2015 at 3:15 AM
Here are some reasons why you may not have received your notification:
Your parcel has not yet been delivered to a Bumbox Station yet
...
Wed, 5 Aug, 2015 at 3:20 AM
Please access your Bumbox account to check the time left remaining to pick up your parcel.
You can select or extend the storage days you require. Do p...
Wed, 5 Aug, 2015 at 3:15 AM
Not to worry! You can extend the storage days you require and make payment through your Bumbox account. Please refer to the next solution for details on Bum...
Wed, 5 Aug, 2015 at 3:18 AM
Please refer to the table below for storage charges:
Buy from our
retail ...
Wed, 5 Aug, 2015 at 3:19 AM